While revolution must be led from the top, it rarely starts at the top. The spirit of revolution already exists in the hearts and minds of motivated employees and loyal customers. It shows up in the individual stories that employees tell about the work they do. And it shows up

Circumstance does not make the man; it reveals him to himself.         —James Lane Allen[1] When it comes to leading during a crisis, there isn’t a one-size-fits-all approach. Every organization is different. And, what works for one organization may not work for another. There’s no single “correct” response.